Van Hire FAQs

All hire charges are paid by credit or debit card. A £100 CASH deposit is due when you collect the vehicle and is credited towards any excess you owe.

Bring your driving licence, two additional proofs of your current address (such as utility bills dated within the last 3 months), and a passport if you hold a foreign licence. Foreign licence holders must also provide the UK address where they are staying. All UK licence holders must complete the DVLA check linked in the booking confirmation within 21 days of booking and before collection. Contact us before collection if you are unsure what to bring.

All UK licence holders must complete the DVLA licence check using the link in the booking confirmation email within 21 days of their reservation and before collection. Each UK driver must complete their own check. Foreign licence holders must show their licence and passport and provide their current UK address.

The standard damage excess is £1,500. You can pay an additional daily charge to reduce it:

• £10 per day reduces it to £1,000.
• £20 per day reduces it to £500.
• £30 per day reduces it to £250.

Drivers with 7–9 points have an additional £500 added to the applicable damage excess. The excess option and any exclusions are shown in your hire agreement. The reduced excess does not remove all responsibility; roof and tyre damage are excluded from the damage protection.

Drivers must be 21 or over, hold a full driving licence, and have at least 12 months of recent, regular driving experience. There is no upper age limit.

Drivers must have held a full driving licence for at least 12 months and have recent, regular driving experience.

Up to 9 points may be accepted only when they are for minor offences. These endorsement codes require referral before hire: UT, DR/DG, DD, BA, IN, AC, CD, LC30–LC50, MS50–MS90, MR and TT. More than 9 points may also be referred. Referral does not guarantee acceptance; you must have approval before collecting or driving. Drivers with 7–9 points have an additional £500 added to the applicable damage excess. A driver disqualified within the last 36 months cannot hire. We also cannot hire drivers with more than one fault motor claim in the last 3 years, or whose motor insurance has been declined, renewal refused, cancelled or avoided, or made subject to special terms. Read the full Terms of Hire.

Yes. The cost of this is £10.00 a day. The above conditions apply.

Most of our stock is less than 3 years old giving you peace of mind & comfort on your journey

Included mileage depends on the length of hire:

• 1–2 days: 150 miles per day
• 3–6 days: 100 miles per day
• 7 days or more: 500 miles per week

Additional mileage is charged at 20p per mile. Your hire agreement confirms the allowance for your booking.

Only with our written permission, arranged before you book or travel. Additional charges apply. Do not take the vehicle abroad until we have confirmed the required insurance cover and any paperwork needed for your trip.

We open at 8:00am for vehicle returns; collections start from 8:30am. Returns outside our opening hours must be agreed with us in advance. Your specific return date and time are confirmed in the hire agreement.

As the driver you are responsible for any penalties incurred whilst the vehicle is under your possession. We may charge an admin fee for dealing with fines

We are closed on Sundays, so vehicles cannot be collected or returned that day. Returns are accepted from 8:00am on Monday, and collections start from 8:30am. Please check the return time agreed in your hire agreement.

Check our handy link for speed limits https://www.gov.uk/speed-limits

If you have questions about your eligibility or a DVLA endorsement code, please contact us before booking. Read the full Terms of Hire.

Call us on 0115 981 4333 or email info@vanhirenottingham.co.uk.

We always endeavour to provide excellent customer service and high quality reliable vehicles, on the rare occasion that you may have an issue or problem and you feel the need to contact us to discuss this please first read our complaints procedure at the below link

Yes, you can read the complaints process here.

Alternatively you can call us on 0115 9814333, come and see us in person, email us at or accounts@vanhirenottingham.co.uk

You may cancel without charge if you give us more than 48 hours’ notice before the agreed collection time. Cancellations made less than 48 hours before collection, including same-day cancellations, are charged 50% of the booking value. If you do not cancel and do not collect the vehicle, no refund is due.

Please call 0115 981 4333 or email info@vanhirenottingham.co.uk as soon as possible to cancel. For full details, read the Terms of Hire.