Van Hire FAQs

Frequently Asked Questions

Van Hire FAQs/Van hire Questions

Do you ask for a deposit?

Yes. We require £100.00 cash when you’re collecting the van.

What do I need?

You’ll need bring your driving licence & two additional proofs of address. This can include a recent utility bill or bank statement dated within the last three months.

DVLA Licence Check

We will provide you with a link via Email on booking to do this

We have to check every customer every time you hire via the DVLA Website. You can create a code to bring with you to enable us to do this at

If you can’t do this please bring your National insurance number with you so we can check on the day on your behalf. Without this information we won’t be able to hire to you

Please note that your photocard driving licence isn’t accepted as part of address identification.

What insurance cover is provided with my hire?

All our vans have fully comprehensive cover with an excess of £1500, Collision Damage Reducer available:

£10 Per day Reduces to £1000. £20 Per day Reduces excess to £500. £30 per day reduces excess to £250

How old do I have to be?

You need to be 21-74 and 75+ year olds need to be referred before booking. Restrictions do apply. Young driver additional charges may apply

21-22 year olds must have held full Clean license for a minimum of 24 months.

Please call to check if you are unsure

Do I need any driving experience?

Yes. For insurance purposes you need to have held a full UK licence for 2 year or more.

What if I have a driving conviction or points on my licence?

We won’t refuse rental of our vans over most minor convictions. Please call to check

Can I add an additional driver?

Yes. The cost of this is £10.00 a day. The above conditions apply.

How old are your vans?

Most of our stock is less than 3 years old giving you peace of mind & comfort on your journey

Do you have a mileage limit?

If you are doing more than a reasonable mileage please check with us

Can I take your van abroad?

Yes via prior arrangement. Additional charges may apply.

Can i return the van outside of opening hours

We recommend not to as we can check the van over in person in opening hours and return your deposit to you

We will agree your return time with you and this will be stated on your hire agreement

What happens if I get a speeding or parking ticket?

As the driver you are responsible for any penalties incurred whilst the vehicle is under your possession. We may charge an admin fee for dealing with fines

Can I return or collect my van on a Sunday?

We no longer open on Sundays and now offer weekend rates, drop off between 7.30 – 8am Mondays

What are Van Speed limits in the UK

Check our handy link for speed limits

Any other questions

If you have anymore queries regarding Van Hire FAQs please contact us and we will be happy to help

Van Hire FAQs: call us on 0115 9814333

Van Hire FAQs: email us on

Van Hire FAQs: call in and see us!

DVLA driving codes: Please check and ask if you aren’t sure before hiring from us if you have any motoring offences that aren’t classed as minor

Do you have a complaints process?

We always endeavour to provide excellent customer service and high quality reliable vehicles, on the rare occasion that you may have an issue or problem and you feel the need to contact us to discuss this please first read our complaints procedure at the below link

Yes, you can read the complaints process here.

Alternatively you can call us on 0115 9814333, come and see us in person, email us at or